Last updated: 5 November 2026
This policy explains how YUGA, operated by Dhanlaxmi Co, Koparli Road, Vapi, Gujarat, India, ships your orders from yugadigital.top.
1. Where we deliver
We deliver across India to all PIN codes served by our courier partners. We do not ship outside India at this time. You can check whether your PIN code is serviceable at checkout.
2. Order processing
Orders are packed and dispatched within 1 to 3 business days of confirmation. Business days are Monday to Saturday, excluding public holidays.
3. Delivery time
Delivery usually takes 4 to 8 business days after dispatch, depending on your location. Remote areas can take longer. Delays can happen because of courier issues, weather, strikes or other events outside our control.
4. Shipping charges
Any shipping charge is shown at checkout before you pay, and the total price is displayed as a single figure. We do not add hidden charges after you place your order.
5. Order tracking
Once your order is dispatched, we send you the courier name and tracking details by email, SMS or WhatsApp.
6. Cash on Delivery
Cash on Delivery is available on serviceable PIN codes. You can pay the courier by cash or UPI when your order arrives. Any extra Cash on Delivery fee is shown at checkout before you place the order.
7. Delivery attempts
The courier will usually attempt delivery up to three times. If delivery is not possible, the parcel is returned to us. We will contact you, and re-shipping costs may apply.
8. Correct address
Please enter a complete and correct address and phone number. If you need to change your address, contact us before your order is dispatched. We cannot change it afterwards.
9. Damaged in transit
Please record a video when you open your parcel. If the package or product is damaged, contact us within 48 hours of delivery with photos or the video and we will resolve it under our Refund and Returns Policy.
10. Delayed orders
If your order has not arrived within 12 business days of dispatch, contact us and we will trace it with the courier.
Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:
- Name and designation: Vaibhav, Grievance Officer, YUGA (Dhanlaxmi Co)
- Email: yuga.21122002@gmail.com
- Phone: +91 7046842181 (Monday to Saturday, 9:00 AM to 6:00 PM)
- Address: Dhanlaxmi Co, Koparli Road, Vapi, Gujarat, India
We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within one month. Each complaint is given a reference so you can track its status.